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Office of the Deputy Vice Chancellor – Education News

June DVCA Portfolio Update

By Jill Downie 10 August 2016 Teaching & Learning No Comments »

Digital futures brings personalised learning

We’ve had some major success in achieving our goals to personalise the Curtin experience for our on-campus and online students. Key strategic areas across the university now have a new breed of scientist on their team whose highly valued skill is the ability to make sense of the millions of contacts our students make with Curtin-connected digital systems, software, internet and social media networks. The distributed analytics team is working across Marketing, Careers, Business Intelligence and Learning and Teaching.

Their expertise will provide the statistical evidence to inform decision making around the development of new courses and other products as well as potential new markets. This will support our work in developing MOOCs, opportunities for the edX and Challenge Platforms, as well as demand for micro-credentialing. It will also help us manage communication with students, make recommendations based on our knowledge of their strengths and areas of interest, and provide important data to inform our commitment to Assurance of Learning.

Supporting this work is the Student Profile Dashboard, developed and funded by the Client Relationship Management analytics projects. The dashboard will be owned by the START team and updated eight times a year to help staff offer personalised, informed advice. When a student contacts the START team, the dashboard will populate with information drawn from various sources, creating a personalised student profile.

Stories from our students on their first year experience at Curtin

The final report on our First Year storytelling project is now complete and available to all staff. Personal recollections of Curtin students’ first year experience combined with interviews and data profiling has been distilled into a recommendation report for the First Year Experience – Inclusion, Diversity and Storytelling project. The document is confidential and while it is available to all staff, it must not be distributed externally.

The recommendations have informed the creation of an extended Orientation and Transition program to be piloted in Semester 2, 2016. The program, titled Belong, will enhance a range of existing engagement initiatives by injecting a transmedia storytelling approach. It will be a collaboration between staff from across portfolios and faculties and be distributed to first year students through multiple channels such as video, social media, website, print, product, event, email, SMS and phone call.

The program will also include professional development workshops to develop transmedia awareness and skills training for professional and academic staff.

Find out more and/or register for skills training at Curtin’s Transmedia storytelling – first year student experience Yammer group or contact Nicc Ryan.

Jon Sanders solo sailor

Congratulations to our university librarian Catherine Clark and her team on their social media campaign, Triple Solo Sailor, which recreates Jon Sanders’ world-record breaking solo triple circumnavigation of the globe, 30 years after he first set sail.

The campaign is based around a daily blog featuring logbook data, pictures and footage taken on the original voyage by Jon Sanders and held in Curtin’s Project Endeavour Collection. People from all around the world are able to follow Sanders’ journey from Fremantle Port, Western Australia, for the 658 days it took him to complete the record breaking journey. Listen to Catherine’s interview on 6PR and follow the Triple Solo Sailor blog.

Hockey Australia student videos

Five film and television students have captured the spirit of our Olympic hockey team in four short videos that follow the Hockeyroo and Kookaburra captains on the field and at home during the lead up to the 2016 international event.

The Work Integrated Learning opportunity was made possible through our partnership with Hockey Australia, which operates from the Curtin Hocky Stadium. The students, Zoe Beeson, Rebecca Rando, Monique Hammond, Belinda Thomas and Lauren Mazzucato worked under the direction of media and creative arts lecturer Richard Seale, to a genuine client brief. The films will be screened in Inside Curtin at Wesfarmers Court.

Welcome to Sir Charles Court Award winners

Curtin recently hosted a welcome lunch for recipients of the inaugural Sir Charles Court Leadership Awards, providing an opportunity for the new-to-Curtin students to meet each other and find out about the University’s co-curricular programs. In semester one, seven students received the award, which recognises alumni of the Sir Charles Court Young Leaders Program, who enrol at Curtin.

Leaders program wraps up

Curtin’s Leaders Program workshops concluded this semester with a record number of students taking part. Guest speakers included a spoken word artist, a local government councillor and the CEO and founder of a youth focussed not-for-profit organisation. We’re looking forward to another round of engaging workshops in Semester 2!

Leadership Academy Graduates

This semester’s JCLA participants have graduated from the program, having achieved outstanding results for their community partners:

  • Fundraised over $180,000 in conjunction with community partners
  • Reached over 13,000 people through events and online engagement
  • Developed marketing materials including flyers, promotional videos and articles
  • Presented over 200 mobile phone app ideas.

 

A graduation ceremony was held on Friday 3 June with the Vice-Chancellor and the founding members of the JCLA program in attendance to help celebrate the students’ achievements. The CLC has helped 14 Curtin students receive scholarships to attend the LEAP Program, held at UCLA in July.

Over 500 young leaders from around the world will attend the program, designed to develop the leadership tools fundamental to creating success in life.

Students will be housed in the UCLA dormitories and attend a week of development activities, including mentor workshops, tours and presentations from high-profile speakers.

Reconciliation Week

Congratulations to everyone involved in this year’s Reconciliation events, held from 26 May to 3 June. This year Curtin took a very collaborative approach to acknowledging Sorry Day and National Reconciliation Week (NRW) with representatives from CAS, the DVCA portfolio, Place Activation, the Student Guild and Reconciliation WA working together to coordinate a number of activities.

It was truly heartening to see over 80 people in attendance for the Sorry Day ceremony and to hear staff and students share personal stories and experiences of reconciliation in the local and broader community. I was very pleased to help officiate the launch of the Indigenous Cultural Capabilities Framework (ICCF) along with Elder-In-Residence Simon Forrest. The ICCF offers staff and students opportunities to engage in Indigenous cultural training and immersion experiences, and demonstrates Curtin’s ongoing commitment to supporting Indigenous culture.

In addition there were a range of other activities held across campus throughout the week including a keynote speech from James Back (Reconciliation WA), musical performances, and TedX talk screenings. Thank you to everyone involved in making NRW such a success. View video on the ICCF.

Student Service Centre: 1300 222 888

Students will find it much easier to navigate phone access to the Student Services Centre with the activation of a single 1300 number providing a gateway to all areas of student services. The new number is 1300 222 888 and incorporates IVR (Ie/ press 02 for enrolments) to direct queries.

The Curtin Student Services number has favourable meaning in Asian cultures with the lucky and prosperous number 08 featured and 02 which translates to ‘easy’.

A copy of a flyer promoting the new number for staff and students is available from studentservicecentre@curtin.edu.au

 

The number can be expanded in the future to include other areas of the University such as Future students.

The new UCCX Cisco Contact Centre Management (Telephone Traffic) system is also now in place and will allow us to monitor how well we are managing student phone inquiries.

 

This is just one of the new systems in place to help us offer a more responsive, agile and personalised service. Telephone Call Recording will also begin this week to assist in coaching. A new multimedia customer centre will be in place from August and will include the Cisco UCCX) and student facing KPI’s as well as email and face-to-face inquiries.

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