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Meet our Manager, Collections

By Curtin Library 29 March 2018 News & events Comments off

David Wells

One thing I like about my role is the variety of different activities it involves.  The Collections Team is responsible for ensuring (as far as we can) that students and staff have access to the resources they need for success in their learning, teaching and research. We coordinate development and review of the Library’s electronic and physical collections, handle acquisitions, licensing of electronic resources and cataloguing, and manage the catalogue tools which clients use to find out about our collections.  We also run the Library’s reading list and document delivery services, and look after the Library’s archival and special collections.

When I’m not working with other members of the Collections Team and Library colleagues, I might be talking to suppliers about new subscription models, discussing currency hedging with Financial Services, debating Catalogue functionality with our library systems vendor, trying to understand the technology of archival cool rooms, or planning a book launch. I also present my team’s work in forums outside the Library. Last year, for example, I gave a presentation at a conference in Oxford on the Curtin materials availability project – an approach to identifying how successful the Library is in providing the information resources our clients need and isolating the reasons they might not find what they want so that we can address them.

Other Collections Team achievements in 2017 included upgrading the Catalogue to a new version of the Primo software, rationalising the Library’s map collection and completing the implementation of the new Leganto Reading List service. We have also worked to develop culture within the team by creating a Team Charter to reflect and reinforce our shared values.  Major projects for this year include reviewing the Library’s book collection in preparation for the Library refurbishment project, implementing a new system for managing the Library’s electronic reserve documents and reviewing our approach to special collections.

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Launching Library Help

By Curtin Library 29 March 2018 News & events Comments off

Our Client Engagement Team launched new Library Help areas at Robertson Library and Kalgoorlie Library this semester. Our spaces and support are in line with the Library’s new, blended service model, where clients receive help for all types of enquiries at one place. The name ‘Library Help’ is simple and consistent with the language on the Library’s website, with the team managing online queries and taking on a greater range of complex enquiries as part of the new model.

For walk in service, Library staff, with prominent ‘ASK ME’ lanyards, are available to welcome visitors and provide advice on library services, finding their way around the library, and finding books, journal articles and other information for their studies and research. Staff can also refer clients for further support, including booking short appointments with a librarian.

At Robertson Library, IT help is on hand, with Abacus IT Helpdesk staff relocated and available in the same area, assisting with a range of IT queries.

As the team learn and try things in the space, the Library is making the most of the opportunity to experiment.  At Robertson Library we have found the Library Help area is a busy, friendly environment where we can interact easily with clients.  At times it can get noisy and the students can take over the space; this area can become crowded as they wait for help. We plan to survey clients and elicit more thoughts on the area in future.

In response to feedback and observations so far, we will be adapting aspects of the Library Help area, aiming to improve our ability to work with clients in the area and to take forward the best ideas into future redesigns for the Library.

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Suggestion: Monitoring Noise

By Curtin Library 28 March 2018 News & events Comments off

From the suggestion box@Curtin Library…

Hi
could the library staff be a bit more stricter with noise levels from groups sitting in the library, especially on level 4 where the open walled rooms are, you can hear some groups from the other side

The Library responds…

Thank you for the feedback on noise levels. I have asked Library staff who monitor the areas to be alert to concerns about noise and remind people of the rules. It can help if you also report problems like this as soon as they arise and you may like to email Libraryenquiries@curtin.edu.au. This email address is monitored all the time the Library is providing full service and issues will be attended to as soon as possible once they are drawn to our attention.

Barbara Parnaby
Manager
Curtin University Library

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Suggestions: Loan Periods

By Curtin Library 26 March 2018 News & events Comments off

From the suggestion box@Curtin Library…

I think the library needs to work on the loan tables in its ILS. Making materials due on Sundays and observed holidays is not practical for a campus such as Curtin, which isn’t a residential campus. It’s nice that library has extended hours outside of normal business hours, but it is unrealistic to think that people will drive to campus over a holiday weekend just to return a book and to penalize them with high fines. Please think about adding some extra logic to the loan tables that is flexible around Sundays and Curtin observed holidays.

The Library responds…

Thank you for your feedback. I can understand that it may not be possible or convenient to come to campus on the weekend. Due dates are determined by when the Library is open with Library staff attending the Library Help area, and may indeed fall on a weekend day or public holiday. They will not be due on a day the Library is closed. As a rule, if you loan an item on a weekday, it will be due back on a weekday. If it is requested by another person, this may alter the day. Overall, the Library is aiming to provide equitable access to the resources and limiting due dates to weekdays may unfairly shorten or increase loan lengths for many items.

Unless a book is requested by someone else, it will renew automatically and you will have the option to return on a date that is suitable for you. There are a few other cases in which items will not renew automatically (please see http://library.curtin.edu.au/borrowing/library/renewal/ for full details). If you have should have any queries about due dates on specific items, please contact us via Library Help: https://library.curtin.edu.au/help/.

Barbara Parnaby
Manager
Curtin University Library

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2018 Easter opening hours and document delivery

By Curtin Library 26 March 2018 News & events Comments off

Opening hours

Over the Easter holiday period Curtin Library opening hours will change:

Robertson Library
Thursday 29 March Library closes at midnight
Friday 30 March Closed
Saturday 31 March Closed
Sunday 1 April Closed
Monday 2 April 9am-5pm full service
5pm-9am limited service
Tuesday 3 April 9am-5pm full service
5pm-7am limited service
Wednesday 4 April 7am open access, 8am full services
Return to normal services

 

WA School of Mines Kalgoorlie Library
Friday 30 March Closed
Saturday 31 March Closed
Sunday 1 April Closed
Monday 2 April 6am-2am swipe access only
Tuesday 3 April 6am-2am swipe access only
Wednesday 4 April Return to normal services

 

Curtin Graduate School of Business Library
Friday 30 March – Tuesday 3 April Closed
Wednesday 4 April Return to normal services

Document delivery

The Library’s document delivery request service will be closed between Friday 30 March and Tuesday 3 April 2018 due to the Easter holiday period.

If you place a request for an article or item from another library, it will be processed from Wednesday 4 April, however there may be some delays while any backlogs are cleared.

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Suggestion: Food Monitoring

By Curtin Library 19 March 2018 News & events Comments off

From the suggestion box@Curtin Library…

Nothing has been done about people eating in the postgraduate room since I flagged this as an issue last semester.

I arrived at my favourite desk in the room this morning to find the surface oily. Someone has evidently spilt some kind of fried noodle on it.

Can you please do something about this? Even just a clear “NO FOOD” sign on each desk?

The Library responds…

Thank you for bringing the problem to our attention again.  I am sorry to hear that your study environment was less than ideal.

We do check rooms regularly and there is a sign displayed in the Postgraduate room indicating that food is not permitted.   However, we will take up your useful suggestion and introduce further signs on desks in the room.

It is unfortunate that students continue to ignore the rules around food, to the detriment of the study environment for all.  I will ask Library staff to continue to monitor the situation.

If you experience any problems in the room in future, please alert a member of Library staff.  We have also provided dispensers with disposable wipes on floors throughout the Library which may be useful at times on the weekend or overnight, when fewer members of Library staff are immediately available.

Barbara Parnaby
Manager
Curtin University Library

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Suggestion: Loan Period for Required Readings

By Curtin Library 15 March 2018 News & events Comments off

From the suggestion box@Curtin Library…

When a book that is listed as required reading but not stocked by the bookshop, perhaps the library loan for those particular books could be reduced to one week, rather than 6 weeks, to allow more students access to the required readings? Thank You.

The Library responds…

Thank you for the suggestion.  I encourage you to provide this feedback on your reading list directly to your lecturer or unit co-ordinator.   The Library rely on the information provided through the correct channels by unit co-ordinators to ensure items are placed in the High Demand collection.

In the meantime, please do make use of the Library catalogue ‘request’ function.   Regardless of a stated 6 week loan period, any items currently on loan can be recalled for another borrower at any time, and are required to be returned for the next person to borrow within 7 days.  For items that are in demand, this effectively shortens the loan period and they are very rarely on loan for a full 6 weeks.

If you would like more information on requesting items, please visit the Library webpage on Requesting and collecting items (https://library.curtin.edu.au/borrowing/library/requesting-collecting/ ) or contact a member of the team via Library Help https://library.curtin.edu.au/help/

Barbara Parnaby
Manager
Curtin University Library

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Suggestion: Workshop on Microsoft Excel

By Curtin Library 15 March 2018 News & events Comments off

From the suggestion box@Curtin Library…

Hi, Could you please look into running a session on how to use Excel to create things like Pivot tables and V&H Lookups? I feel a lot of students could benefit from this.

The Library responds…

Thank you for the suggestion.  Offering computing software skills training is an exceptionally broad area, in a rapidly developing arena.   There are a range of freely available, online tutorials that are very specific and up-to-date, often provided by the software company itself.  The Library are happy to provide advice on search strategies to find these useful videos.

For example a quick search on Google for “youtube video excel pivot tables office 2016” or similar will produce a selection of helpful step by step instructions.

IT staff at Abacus Helpdesk may also be able to recommend useful online resources. The broad question of computing software skills training is one the Library will raise with the University.

Barbara Parnaby
Manager
Curtin University Library

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Suggestion: DVDs

By Curtin Library 15 March 2018 News & events Comments off

From the suggestion box@Curtin Library…

Many of the libraries DVDs are encoded with foreign region codes and are unplayable on Australian AV equipment. Please double check the region code before ordering DVDs.

The Library responds…

Thank you for your comment.

I am sorry you are having difficulty playing the Library’s DVDs.  My understanding is that most DVD players sold in Australia can play DVDs from all regions (or can be adjusted to play all regions), but this may not be the case with other devices that play DVDs, such as personal computers.  We have recently reviewed our procedures to ensure that we always purchase region 4 DVDs where these are available, and are currently investigating the feasibility of labelling other region DVDs so that the situation is clear.

Apologies again for any inconvenience.

David Wells
Manager
Curtin University Library

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Study Survival Skills Market Stall

By Curtin Library 14 March 2018 News & events Comments off

Are you unsure what support is available to you?

Do you love Krispy Kremes?

We are bringing together study support groups from around the University to help you build the skills you need to survive studying at Curtin.

So come and grab a FREE KRISPY KREME, contribute a study tip and find out more about the wonderful services on offer.

What: Study Survival Skills Market Stall

When: Wednesday, 21 March, 12-2pm

Where: The Hexagon

Why: Assignment help, referencing help, writing help, maths help, digital literacy, peer study support and wellbeing support.

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