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Curtin University
Library blog

Suggestion: Computer Use

By Curtin Library 16 May 2017 News & events Comments off

From the suggestion box@Curtin Library…

Can the library helpers start issuing move-on notices to people who aren’t using computers? It’s so annoying coming to level 3 when maybe 80 computers are supposed to be free, but lots of people are just sitting at the desks using a notebook or their laptop.

The Library responds…

Thank you for your feedback. We will ask the Rovers to keep an eye on this but we have noted that students may be using their laptops as well as the Library computers. When we looked into this some students were using special software on their laptops while writing their assignments on library computers while others were listening to music through headphones while using the Library computers.  There were a variety of other reasons.

We will monitor this and where possible suggest students free up the computers. In addition, if you have this experience again can you please let a staff member know and where possible they will investigate.

Barbara Parnaby
Manager
Curtin University Library

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Suggestion: Anti-bacterial wipes

By Curtin Library 15 May 2017 News & events Comments off

From the suggestion box@Curtin Library…

Alcohol/ anti-bacterial wipes situated around library and abacus labs for keyboards and desk areas.

The Library responds…

Thank you for the suggestion regarding anti-bacterial wipes in the Library and Abacus Labs.

We understand that hygiene is important and know that some of our clients who are concerned about this carry their own wipes.   With regards to the Library, we would find it difficult to provide wipes throughout the entire space, however, the desks and keyboards in the Library are cleaned regularly.   You may report any cleaning issues to our staff and they will assist.

I will also pass your suggestion to the Abacus Labs.

Barbara Parnaby
Manager
Curtin University Library

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Suggestion: Quiet Computer Room

By Curtin Library 15 May 2017 News & events Comments off

From the suggestion box@Curtin Library…

Quiet rooom – library computer facilities including sound – no group activities PLEASE Can we have a rooom where there is library computer facilities including sound where it is QUITE no group activities PLEASE!!!!!!! DO NOT SUGGEST A LAPTOP IN THE QUIET AREA!!!!! I want to use the mainframe computer because I want a larger screen than a laptop.

The Library responds…

Thank you for the suggestion.  I will request that the sound cards be enabled on the PCs in the Level 6 Quiet Computer rooms so that you may use headphones.

Due to previous complaints, the sound cards are specifically disabled on PCs in the  Silent Computing Rooms on Levels 5 and 6 to prevent noise from headphones disturbing people working in these areas.

These computer rooms are for individual study and if you are being disturbed by other clients in the room please inform a member of Library Staff who will be able to assist.

Barbara Parnaby
Manager
Curtin University Library

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Suggestion: e-Shelf

By Curtin Library 12 May 2017 News & events Comments off

From the suggestion box@Curtin Library…

Eshelf is not user friendly, can you please add functionality for how to save journals which are sent to eshelf? I currently have 100 journals in my eshelf and there is no order to how they are saved. and when you click on one it makes the list go back to the top therefore losing your place in the list. can you make the list so it can be saved in date order , or alphabetical order . Can you make the box that they are saved in able to extend larger so we can see the full article. If you want I can send screenshots big thanks if you can help I wonder if anyone else has suggested this.

The Library responds…

Thank you for your suggestion.  At present we can’t change the way in which these are displayed, however it is something that we will look into for the future enhancements to the interface.

Regards

Colin Sinclair
Manager, Systems and Infrastructure
Curtin University Library

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CASS Survey – Catalogue

By Curtin Library 10 May 2017 News & events Comments off

You told us the Library Catalogue is not user friendly, here’s what we did about it.

Catalogue

Thank you for giving the Library a 93% overall satisfaction rating in the 2016 CASS Survey! We have prepared a report that details what the Library has done to address your feedback and comments.

Want to have your say? Fill out our LibQual survey for your chance to win one of three $300 Co-Op Bookshop gift cards. Terms and conditions apply.

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CASS Survey – Computers and Wireless Access

By Curtin Library 8 May 2017 News & events Comments off

You told us about computer and wireless access issues in the Library, we’re making things better.

Computers and Wireless Access

Thank you for giving the Library a 93% overall satisfaction rating in the 2016 CASS Survey! We have prepared a report that details what the Library has done to address your feedback and comments.

Want to have your say? Fill out our LibQual survey for your chance to win one of three $300 Co-Op Bookshop gift cards. Terms and conditions apply.

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Suggestion: Toilet Doors

By Curtin Library 8 May 2017 News & events Comments off

From the suggestion box@Curtin Library…

The toilet doors need oiling (particular in L6, silent room, female toilets), the squeaking is mind- and focus-destroying.

The Library responds…

Thank you for reporting the squeaky door.  We have passed this on to University Properties to investigate and address the problem.

Barbara Parnaby
Manager
Curtin University Library

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Enter to win a $300 Co-op Bookshop voucher!

By Curtin Library 8 May 2017 Information Management Library Services News & events Comments off

Tell us what you think about the Library!

Curtin University Library invites students and staff to complete our online survey by clicking here.

The survey only takes a few minutes to complete. Term and conditions available here.

Your feedback makes a difference!

As a result of previous surveys, we have introduced:

  • 24/7 opening hours during semester.
  • Changes to the food and drink policy.
  • The Click and Collect Service.
  • More power points and additional furniture.
  • The hot water zip tap on Level 2 of the Robertson Library.

Please contact the Library at Library-Quality@curtin.edu.au if you have any issues accessing the survey.

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CASS Survey – Workshops

By Curtin Library 5 May 2017 News & events Comments off

You asked for changes to our Library Workshops, we’re getting started.

Workshops

Thank you for giving the Library a 93% overall satisfaction rating in the 2016 CASS Survey! We have prepared a report that details what the Library has done to address your feedback and comments.

Keep an eye out for our next survey LibQual later in May.

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Suggestion: Level 6 Noise

By Curtin Library 5 May 2017 News & events Comments off

From the suggestion box@Curtin Library…

Hi,

Would be greatly appreciated if the whole floor on Level 6 was a quiet zone leading up to exams – the noise from the training room (directly opposite the quiet computer room) is always very noisy with people talking. Have not seen any blue-shirt workers checking this area in the past 12 hours – very frustrating when you can’t find a quiet place to set up study for the day! People should be asked to go downstairs if they just want to hang out, watch YouTube videos and talk.

The Library responds…

Thank you for the feedback and suggestions. I have asked Library Staff to pay special attention to monitoring noise.   The Library will run a ‘Silent on 6’ campaign for study week and exam weeks to ensure that the environment is as quiet as possible in the lead up to exams.  In the meantime, please tell a staff member if you are being disturbed.  You can also report problems to Libraryenquiries@curtin.edu.au  as this email address is monitored all the time the Library is providing full service and issues will be attended to as soon as possible once they are drawn to our attention.

Barbara Parnaby
Manager
Curtin University Library

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