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Suggestion: Level 6 Noise

By Curtin Library 5 May 2017 News & events No Comments »

From the suggestion box@Curtin Library…

Hi,

Would be greatly appreciated if the whole floor on Level 6 was a quiet zone leading up to exams – the noise from the training room (directly opposite the quiet computer room) is always very noisy with people talking. Have not seen any blue-shirt workers checking this area in the past 12 hours – very frustrating when you can’t find a quiet place to set up study for the day! People should be asked to go downstairs if they just want to hang out, watch YouTube videos and talk.

The Library responds…

Thank you for the feedback and suggestions. I have asked Library Staff to pay special attention to monitoring noise.   The Library will run a ‘Silent on 6’ campaign for study week and exam weeks to ensure that the environment is as quiet as possible in the lead up to exams.  In the meantime, please tell a staff member if you are being disturbed.  You can also report problems to Libraryenquiries@curtin.edu.au  as this email address is monitored all the time the Library is providing full service and issues will be attended to as soon as possible once they are drawn to our attention.

Barbara Parnaby
Manager
Curtin University Library

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Suggestion: Air-conditioning in Room 5.30

By Curtin Library 5 May 2017 News & events No Comments »

From the suggestion box@Curtin Library…

Room 5.30 needs air-conditioning, its too hot.

The Library responds…

Thank you for reporting this, we are investigating the issue.

Barbara Parnaby
Manager
Curtin University Library

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Suggestion: Hot Beverage Machine in the Library

By Curtin Library 4 May 2017 News & events No Comments »

From the suggestion box@Curtin Library…

I think it would be a great idea to get a coffee/hot beverage machine installed for those in the library after hours. The machines are pretty common in hospitals/hotels and many other places and I think they would work great in the Curtin Library. The machine would likely fund itself considering how many people would be willing to pay a few dollars to get a coffee made in the library through a machine rather than having to walk/drive across the road to a fast food outlet.

The Library responds…

Thanks for the suggestion. The vending machines in the Library are decided by the Guild. You might like to take your sensible suggestion to them. There used to be such a machine and they may agree to place one there again.

Lynne Vautier
Associate Director
Curtin University Library

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Suggestion: Access to Content

By Curtin Library 4 May 2017 News & events No Comments »

From the suggestion box@Curtin Library…

Just a suggestion which should be perhaps forwarded to the library catalogues ICT dept; I am currently researching the effects of cannabis use on mental health and am finding my ability to research increasingly compromised because I am being blocked from accessing ‘innapropriate content’. We are adult learners here at Curtin and whilst I can understand the blocking of content such as pornography and other genuinely innapropriate material, I do fail to see how blocking content related to drug use and drug studies is acceptable in a tertiary environment. Perhaps this needs to be revised.

The Library responds…

Hi Jasmine,

Thanks for your feedback. I’ll forward this onto CITS as it will be their systems that are blocking the access to this content.

Regards,

Colin Sinclair
Manager, Systems and Infrastructure
Curtin University Library

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CASS Survey – Facilities

By Curtin Library 3 May 2017 News & events 1 Comment »

You asked for a better future Library, we’re changing the way you can use the Library.

Facilities

Thank you for giving the Library a 93% overall satisfaction rating in the 2016 CASS Survey! We have prepared a report that details what the Library has done to address your feedback and comments.

Keep an eye out for our next survey LibQual later in May.

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CASS Survey – Collections

By Curtin Library 1 May 2017 News & events No Comments »

You asked for more copies of textbooks, we’re increasing their availability.

Collections

Thank you for giving the Library a 93% overall satisfaction rating in the 2016 CASS Survey! We have prepared a report that details what the Library has done to address your feedback and comments.

Keep an eye out for our next survey LibQual later in May.

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Suggestion: Paper Towel

By Curtin Library 27 April 2017 News & events 5 Comments »

From the suggestion box@Curtin Library…

Could you please make paper towel available in all the toilets (specifically level 5 silent room female toilet)? Way quicker and more effective than the dryers!

The Library responds…

Thank you for the feedback. To reduce the Library’s environmental impact and paper waste in the toilets, these are installed with hand dryers only. I will pass your comments to University Properties who are responsible for maintenance of the facilities, including the decision to install hand dryers only.

Barbara Parnaby
Manager
Curtin University Library

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Suggestion: Noise on Level 6

By Curtin Library 26 April 2017 News & events Comments off

From the suggestion box@Curtin Library…

Hi. Just a suggestion for level 6 silent study area room. In the room next to the silent study rooms there tends to be allot of noise from the rooms, even during night times when there are no classes. People in those rooms do not realise we in the silent rooms can here them. It also affects the whole point of having a silent room when the room next door is very loud.

The Library responds…

Thank you for the feedback Ray. Library Staff now lock the adjoining room 6105 during the evening, overnight and weekends to help prevent noise carrying in to the Level 6 Silent area. I have alerted Library Staff to pay special attention to monitoring the area but please tell a staff member immediately if you are being disturbed.

Barbara Parnaby
Manager
Curtin University Library

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Suggestion: Service at the Library

By Curtin Library 24 April 2017 News & events Comments off

From the suggestion box@Curtin Library…

Not really a suggestion, more just some feedback.

I’d like to thank the library staff who recently went above and beyond to hunt down a book for me that was hidden away upstairs somewhere.

Initially in the morning, the people at the service desk were fairly unhelpful, and said they couldn’t access the book, and didn’t know who to contact to get the book.

When I got even more depserate for the book (it contains some random and hard to find Petroleum Engineering proofs) in the evening, I went back to the library. The two gents at the service desk were amazingly helpful, and went out of their way to find the book for me in a few minutes.

Thank you to these legends!

The Library responds…

Thank you Rory.

I am concerned your experience in the morning was not all it should be and will look into that. However, I am delighted that we were able to help later in the day and you eventually found the information you need. I will pass your thanks to those people.

Lynne Vautier
Associate Director
Curtin University Library

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Suggestion: Hot Water

By Curtin Library 21 April 2017 News & events Comments off

From the suggestion box@Curtin Library…

Would we please be able to have a kettle or similar to access hot water in the library?

The Library responds…

Thank you for your suggestion Emma. In response to student requests a Zip Tap dispensing hot water has been installed in the Lounge on level two of the Robertson Library on the Bentley campus. If you are on another campus please let us know as there are different arrangements in place in other Libraries.

Lynne Vautier
Associate Director
Curtin University Library

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