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CASS Survey – Computers and Wireless Access

By Curtin Library 8 May 2017 News & events 1 Comment »

You told us about computer and wireless access issues in the Library, we’re making things better.

Computers and Wireless Access

Thank you for giving the Library a 93% overall satisfaction rating in the 2016 CASS Survey! We have prepared a report that details what the Library has done to address your feedback and comments.

Want to have your say? Fill out our LibQual survey for your chance to win one of three $300 Co-Op Bookshop gift cards. Terms and conditions apply.

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Suggestion: Toilet Doors

By Curtin Library 8 May 2017 News & events 1 Comment »

From the suggestion box@Curtin Library…

The toilet doors need oiling (particular in L6, silent room, female toilets), the squeaking is mind- and focus-destroying.

The Library responds…

Thank you for reporting the squeaky door.  We have passed this on to University Properties to investigate and address the problem.

Barbara Parnaby
Manager
Curtin University Library

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Enter to win a $300 Co-op Bookshop voucher!

By Curtin Library 8 May 2017 Information Management Library Services News & events 4 Comments »

Tell us what you think about the Library!

Curtin University Library invites students and staff to complete our online survey by clicking here.

The survey only takes a few minutes to complete. Term and conditions available here.

Your feedback makes a difference!

As a result of previous surveys, we have introduced:

  • 24/7 opening hours during semester.
  • Changes to the food and drink policy.
  • The Click and Collect Service.
  • More power points and additional furniture.
  • The hot water zip tap on Level 2 of the Robertson Library.

Please contact the Library at Library-Quality@curtin.edu.au if you have any issues accessing the survey.

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CASS Survey – Workshops

By Curtin Library 5 May 2017 News & events No Comments »

You asked for changes to our Library Workshops, we’re getting started.

Workshops

Thank you for giving the Library a 93% overall satisfaction rating in the 2016 CASS Survey! We have prepared a report that details what the Library has done to address your feedback and comments.

Keep an eye out for our next survey LibQual later in May.

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Suggestion: Level 6 Noise

By Curtin Library 5 May 2017 News & events No Comments »

From the suggestion box@Curtin Library…

Hi,

Would be greatly appreciated if the whole floor on Level 6 was a quiet zone leading up to exams – the noise from the training room (directly opposite the quiet computer room) is always very noisy with people talking. Have not seen any blue-shirt workers checking this area in the past 12 hours – very frustrating when you can’t find a quiet place to set up study for the day! People should be asked to go downstairs if they just want to hang out, watch YouTube videos and talk.

The Library responds…

Thank you for the feedback and suggestions. I have asked Library Staff to pay special attention to monitoring noise.   The Library will run a ‘Silent on 6’ campaign for study week and exam weeks to ensure that the environment is as quiet as possible in the lead up to exams.  In the meantime, please tell a staff member if you are being disturbed.  You can also report problems to Libraryenquiries@curtin.edu.au  as this email address is monitored all the time the Library is providing full service and issues will be attended to as soon as possible once they are drawn to our attention.

Barbara Parnaby
Manager
Curtin University Library

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Suggestion: Air-conditioning in Room 5.30

By Curtin Library 5 May 2017 News & events No Comments »

From the suggestion box@Curtin Library…

Room 5.30 needs air-conditioning, its too hot.

The Library responds…

Thank you for reporting this, we are investigating the issue.

Barbara Parnaby
Manager
Curtin University Library

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Suggestion: Hot Beverage Machine in the Library

By Curtin Library 4 May 2017 News & events No Comments »

From the suggestion box@Curtin Library…

I think it would be a great idea to get a coffee/hot beverage machine installed for those in the library after hours. The machines are pretty common in hospitals/hotels and many other places and I think they would work great in the Curtin Library. The machine would likely fund itself considering how many people would be willing to pay a few dollars to get a coffee made in the library through a machine rather than having to walk/drive across the road to a fast food outlet.

The Library responds…

Thanks for the suggestion. The vending machines in the Library are decided by the Guild. You might like to take your sensible suggestion to them. There used to be such a machine and they may agree to place one there again.

Lynne Vautier
Associate Director
Curtin University Library

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Suggestion: Access to Content

By Curtin Library 4 May 2017 News & events No Comments »

From the suggestion box@Curtin Library…

Just a suggestion which should be perhaps forwarded to the library catalogues ICT dept; I am currently researching the effects of cannabis use on mental health and am finding my ability to research increasingly compromised because I am being blocked from accessing ‘innapropriate content’. We are adult learners here at Curtin and whilst I can understand the blocking of content such as pornography and other genuinely innapropriate material, I do fail to see how blocking content related to drug use and drug studies is acceptable in a tertiary environment. Perhaps this needs to be revised.

The Library responds…

Hi Jasmine,

Thanks for your feedback. I’ll forward this onto CITS as it will be their systems that are blocking the access to this content.

Regards,

Colin Sinclair
Manager, Systems and Infrastructure
Curtin University Library

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CASS Survey – Facilities

By Curtin Library 3 May 2017 News & events 1 Comment »

You asked for a better future Library, we’re changing the way you can use the Library.

Facilities

Thank you for giving the Library a 93% overall satisfaction rating in the 2016 CASS Survey! We have prepared a report that details what the Library has done to address your feedback and comments.

Keep an eye out for our next survey LibQual later in May.

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CASS Survey – Collections

By Curtin Library 1 May 2017 News & events No Comments »

You asked for more copies of textbooks, we’re increasing their availability.

Collections

Thank you for giving the Library a 93% overall satisfaction rating in the 2016 CASS Survey! We have prepared a report that details what the Library has done to address your feedback and comments.

Keep an eye out for our next survey LibQual later in May.

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