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Suggestion: Level 6 silent room

By Curtin Library 19 September 2016 News & events Comments off

From the suggestion box@Curtin Library…

There’s a light in the sixth floor silent room making a loud electrical buzzing noise. Perhaps there could be regular checks of these rooms in the mornings to avoid this? I find it impossible to use these rooms when there’s such a penetrating noise! (Especially when I’ve forgotten my headphones)

The Library responds…

Thank you for your feedback.  We have reported the fault and hope it will be fixed very soon. Library staff do patrol the floors, including the silent areas regularly and I will remind them to also be alert to this type of issue on their rounds.

Barbara Parnaby
Manager
Curtin University Library

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ABDA: Australian Book Designer Awards

By Curtin Library 19 September 2016 News & events Comments off

For the next fortnight Curtin Library is celebrating the 64th Australian Book Designer Awards. We will be showcasing one book every day on Level 2 and a larger selection of the collection on Level 3 of the Robertson Library.

With such a wide variety of topics, there will be something for everyone.

Come and check out these award winning book designs.

To find out more about the Australian Book Design Awards here.

ABDA 2016 Slidehow-1

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Suggestion: water fountain

By Curtin Library 15 September 2016 News & events Comments off

From the suggestion box@Curtin Library…

I think the water taps that allows people to refill their water bottles need fixing, especially the one on Level 2. The water flow is really thin, making it a really long time to fill up a water bottle, especially the larger water bottles.

The Library responds…

Thank you for the feedback. I will forward this suggestion to University Properties who maintain the water dispensers in the building.

Barbara Parnaby
Manager, Curtin University Library

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Suggestion: hot water

By Curtin Library 15 September 2016 News & events Comments off

From the suggestion box@Curtin Library…

Can the library have hot water at level 2 as it is open 24 hours? Besides that, may I request to have hot tap water in the toilet especially the toilet near the charging station as last semester, it has hot water but this time, it is spoilt and I have feedback to the enquire desk but no action has been taken. Thank you.

The Library responds…

Thank you for your feedback. The Library is investigating whether a zip tap to dispense hot drinking water could be installed in the student lounge on level 2 of the Robertson Library.

With regards to your comment on the toilets, I understand that hot water is no longer available through the water system. I will pass on your feedback regarding this to University Properties who are responsible for the plumbing in the building.

Barbara Parnaby
Manager,
Curtin University Library

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Suggestion: no food

By Curtin Library 14 September 2016 News & events Comments off

From the suggestion box@Curtin Library…

I’m sick of listening to people eat in the post-grad room on lvl 5. Can you put a ‘no food’ sign on the door or something?

The Library responds…

Thank you for your feedback.  The Library are currently reviewing signage in the area so we will consider your suggestion.  If the noise of other student behaviour is disturbing your study at any time please report this one of the Library staff members on duty and they will assist.

Barbara Parnaby
Manager
Curtin University Library

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Suggestion: noise level

By Curtin Library 14 September 2016 Facilities Comments off

From the suggestion box@Curtin Library…

Hi, library is too noisy. people talk so loudly a while I am here to do ilectures, I cannot hear anything and have to keep re-playing it. I remember, library used to be quite, of course silent area was super quite but also the rest of the library was nice and quite. but now it is terrible. it seems it has become a place for some people to catch up and joke and talk loudly and some others to watch movies! I know Curtin spends a lot of money to provide the best facilities in order for students to be able to study better but some students ruin everything by their selfishness.

The Library responds…

Thank you for the feedback. We are working to make sure the study environment in the Library is as quiet as possible and I will ask Library staff to focus on monitoring of areas. If the noise of other student behaviour is disturbing your study at any time please tell one of the Library staff members on duty and they will assist.

Barbara Parnaby
Manager
Curtin University Library

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Suggestion: clean desks

By Curtin Library 12 September 2016 Facilities Comments off

From the suggestion box@Curtin Library…

Could the desks be wiped over/cleaned more often? It’s gross to be using a desk that has dried coffee spills, eyelashes and goodness knows what else.

The Library responds…

Thanks Rachel

I agree. We will pass your comment and suggestion to our hard working cleaning staff.

Lynne Vautier
Associate Director
Curtin University Library

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Your CASS response counts!

By Sara Culverhouse 7 September 2016 News & events Comments off

The Library has done lots to address your feedback and comments in the 2015 CASS survey. We’ve prepared a report that details what you asked for, and how we acted in response.

CASS report-1

It’s important you complete this year’s CASS survey so we know what to improve next year. You can access the CASS survey through your OASIS account under the Welcome tab. For more information, see the CASS survey FAQ page.

CASS report-2

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Suggestion: heating

By Curtin Library 6 September 2016 News & events Comments off

From the suggestion box@Curtin Library…

please turn the heater off

The Library responds…

Thank you for your comment. I understand from the University Properties team who look after the air conditioning it is difficult to get the balance right and it can depend on the number of students in the building. As with previous suggestions, I will pass on your comment to Properties, who are responsible for the air conditioning.

Barbara Parnaby
Manager
Curtin University Library

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Suggestion: hot water

By Curtin Library 1 September 2016 News & events Comments off

From the suggestion box@Curtin Library…

Can you please consider making hot water free at the library café for students who bring their own reusable cup and supplies. I did my undergrad at UWA where hot/boiling water was always free to students if they brought a reusable cup and their own coffee. At Curtin, we get charged.

Thankyou.

The Library responds…

Thank you for the suggestion.  I have passed this onto the Student Guild who run the Bookmark Café.

Barbara Parnaby
Manager
Curtin University Library

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