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Suggestion: lighting

By Curtin Library 23 May 2017 News & events No Comments »

From the suggestion box@Curtin Library…

The ceiling lights above the group study tables on floor 2 appear to sporadically change in brightness. Could the brightness of these lights be set to a constant value, as the adjusting light conditions can be distracting.

Thank you.

The Library responds…

Thank you for the feedback regarding the lights on level 2. These lights are set up to automatically dim in the evenings if the area is unoccupied. I will ask for Library staff to investigate and report if these are not behaving as expected and are causing a distraction.

Barbara Parnaby
Manager
Curtin University Library

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Suggestion: charging station

By Curtin Library 23 May 2017 News & events No Comments »

From the suggestion box@Curtin Library…

I appreciate the usefulness of the library providing a charging station for people to use. However, I think the one on floor 2 would be more useful if it were moved closer to the café. That way people could keep an eye on their charging devices while they eat.

Thank you.

The Library responds…

Thank you for the suggestion. The Library is currently looking at providing more charging stations in other locations. The level 2 charging station was originally located in the entry foyer of the Robertson Library, very near the café. Unfortunately, a number of devices were stolen and we decided to relocate it further from the exits in an effort to deter theft.

Barbara Parnaby
Manager
Curtin University Library

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Suggestion: assistance animals

By Curtin Library 23 May 2017 News & events No Comments »

From the suggestion box@Curtin Library…

Just a suggestion, but in your set of rules you have stated that only Guide Dogs are allowed in the library (6.4). You may want to update this to include all assistance animals. I am sure no one would remove an assistance animal but the rules set out may make some owners feel unwelcome in the library.

The Library responds…

Thank you for the comment, you are quite right and the Library Rules have recently been updated and displayed throughout the Robertson Library. We will update the Library website to make sure it links to the newly published rules.

We no longer make any reference to animals and are instead guided by the University’s Policy, Rules and By-Laws. The By-Law regarding animals is much more general, thus allowing for assistance animals and simply states that a person must not, without authority, bring any animal on to the University lands.

Barbara Parnaby
Manager
Curtin University Library

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Suggestion: staff

By Curtin Library 22 May 2017 News & events No Comments »

From the suggestion box@Curtin Library…

Your front desk staff are abysmal. I can’t believe the library allows such rude people to work on the desk where they are responsible for interacting with patrons and helping. Let me tell you, there are several front desk staff who are consistently rude, abrupt, and condescending. My friends and I are very rarely greeted by anyone friendly or helpful. How is this at all appropriate? Seems at odds with Curtin Uni. You should work on the professional conduct of these staff and that includes their disposition and how they act when speaking to patrons. A lot of students are stressed and would appreciate a friendlier presence in the library.

The Library responds…

Thank you for the comments regarding customer service. I apologise on behalf of the staff if the service you received was not courteous and helpful.

If you would like to discuss your concerns in more detail please let me know at barbara.parnaby@curtin.edu.au.

Barbara Parnaby
Manager
Curtin University Library

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Suggestion: silent computer area

By Curtin Library 22 May 2017 News & events No Comments »

From the suggestion box@Curtin Library…

Why don’t the silent computer rooms support headphones? I get that speakers don’t work, it is a silent computer room after-all, but why not headphones?

The Library responds…

Thanks for the questions. Due to previous complaints, the sound cards are specifically disabled on PCs in the Silent Computing Rooms on levels 5 and 6 to prevent noise from headphones disturbing people working in these areas.

The Library has enabled use of headphones on the PCs in the level 6 Quiet Computer rooms so that you may use headphones in these areas.

Barbara Parnaby
Manager
Curtin University Library

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Suggestion: food and noise

By Curtin Library 22 May 2017 News & events No Comments »

From the suggestion box@Curtin Library…

Hi,

Loud conversations via phone and in person, related and unrelated to uni work, regularly occur within vicinity to the computers on level 3.
As a bench mark I refer to conversations audible through headphones as loud.

There seems to be some confusion amongst students about whether it is fine to talk loudly in the above context; or whether ‘quiet’ ideally productive university work related conversations are permitted.

If I am correct in thinking the latter is the intended atmosphere of level 3, could this please be clarified with students, and enforced?Notifications/signs at the lifts and stairways could be helpful? Can social phone conversations around computers be banned?

If I am incorrect this makes no sense to me seeing as the majority of computers are on level 3 and the majority of students have work to do on a computer, while a significant number are distracted by noise, hence the popularity of silent zones where there aren’t many computers. In addition to computers, the other advantage of level 3 is the natural lighting, which may seem trivial but in fact is important in regulating sleep.

I found out today that a library staff member has been telling people to go to level 3 if they want to be noisy, so I’m not sure if I am mistaken?

I don’t see a significant inconvenience for people to have loud conversations away from the computers and study desks on level 3, or that they be quieter.

Part of the problem is that people see and hear loud conversations occurring and then think it is fine to replicate.

Lastly, someone at computer R23 (present at around 6:30pm) was eating fried chicken while on that computer today at a slightly earlier time and his friends looked shocked when I asked him not to do this, he then came back and ate chips which wasn’t as bad because i couldn’t smell them. Someone to his left then proceeded to eat some other form of crackers, which I could smell and then had to ask him to stop. I don’t really want to spend my study time asking people not to eat food that stinks but like level 3 for the reasons I describe above.

I think some kind of reprimand system needs to be implemented, otherwise people will just do what they want.

My low-tech suggestion is reporting occurrences to staff who can independently verify this discretely, ie without affiliation to the student having made the report, eg observe from a distance and not walk with the student having made the report. IT/security can find out the identity of the person eating food that stinks or possibly talking loudly (but the latter may be harder to prove due to being more sporadic) via login credentials. Student eating food that stinks or is talking loudly can get an email warning first offence, second offence banned for one week, third one month etc.

Thanks

The Library responds…

Thank you for the detailed feedback.

With regards to the incident with smelly food – it is our policy to warn people and ask them to move level 2. If they do not comply or cause a further incident, our staff will take ID numbers and there is a warning and fines system in place. If you are being disturbed, please let a staff member know. You can report problems like this to Libraryenquiries@curtin.edu.au as this email address is monitored all the time the Library is providing full service and issues will be attended to as soon as possible once they are drawn to our attention.

With regards to the noise on level 3, this is intended to be an area for study, and I will discuss the concerns regarding phone conversations and noise with Library team tasked with monitoring the area to make sure that they are alert to this issue, particularly in the lead up to exams.

Barbara Parnaby
Manager
Curtin University Library

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Suggestion: food

By Curtin Library 17 May 2017 News & events 1 Comment »

From the suggestion box@Curtin Library…

People eating noisily and smelly foods in the silent study areas is heavily distracting. More frequent roamers to check for them please.

The Library responds…

Thank you for the feedback. I have asked Library Staff to monitor this. You can also report problems like this to Libraryenquiries@curtin.edu.au as this email address is monitored all the time the Library is providing full service and issues will be attended to as soon as possible once they are drawn to our attention.

Barbara Parnaby
Manager
Curtin University Library

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Suggestion: lidded bins

By Curtin Library 17 May 2017 News & events No Comments »

From the suggestion box@Curtin Library…

Replace the lidded bins with open-top bins. I don’t want to touch things when I drop rubbish into it – it’s disgusting. Hence, I’m pushed to leave my rubbish NEXT to the bin, which i feel bad about, but there’s no way I am touching the bin.

The Library responds…

Thank you for the feedback and suggestion regarding the swing top, lidded bins throughout the Library. As we now allow some food items on all floors, we felt it was very important to provide covered bins to contain any potential smell. There are larger, unlidded bins near the lifts on each floor and you may wish to use these to dispose of your rubbish instead.

Barbara Parnaby
Manager
Curtin University Library

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Suggestion: Computer Use

By Curtin Library 16 May 2017 News & events 2 Comments »

From the suggestion box@Curtin Library…

Can the library helpers start issuing move-on notices to people who aren’t using computers? It’s so annoying coming to level 3 when maybe 80 computers are supposed to be free, but lots of people are just sitting at the desks using a notebook or their laptop.

The Library responds…

Thank you for your feedback. We will ask the Rovers to keep an eye on this but we have noted that students may be using their laptops as well as the Library computers. When we looked into this some students were using special software on their laptops while writing their assignments on library computers while others were listening to music through headphones while using the Library computers.  There were a variety of other reasons.

We will monitor this and where possible suggest students free up the computers. In addition, if you have this experience again can you please let a staff member know and where possible they will investigate.

Barbara Parnaby
Manager
Curtin University Library

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Suggestion: Anti-bacterial wipes

By Curtin Library 15 May 2017 News & events No Comments »

From the suggestion box@Curtin Library…

Alcohol/ anti-bacterial wipes situated around library and abacus labs for keyboards and desk areas.

The Library responds…

Thank you for the suggestion regarding anti-bacterial wipes in the Library and Abacus Labs.

We understand that hygiene is important and know that some of our clients who are concerned about this carry their own wipes.   With regards to the Library, we would find it difficult to provide wipes throughout the entire space, however, the desks and keyboards in the Library are cleaned regularly.   You may report any cleaning issues to our staff and they will assist.

I will also pass your suggestion to the Abacus Labs.

Barbara Parnaby
Manager
Curtin University Library

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